Introduction

Lowesbacktowork.com.au is the shopping website owned and operated by Lowes-Manhattan Pty Ltd (trading as Lowes Menswear), ABN 31 000 307 666, with its registered office located at 240 Princes Highway, Arncliffe, NSW 2205.

Consent

The use of the Lowes “Back to Work” website is subject to acceptance of these Terms and Conditions. By visiting Lowes “Back to Work”, you accept and consent to these Terms and Conditions. If you do not agree to the Terms and Conditions, you must not use or access this website. These Terms and Conditions may change from time to time without notice, and Lowes Menswear recommends you check back regularly.

These Terms and Conditions do not affect your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).

These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you communicate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.

Disclaimer and Liability

Every effort has been made to ensure the information contained on the website is correct, however, Lowes Menswear makes no warranty as to the accuracy or comprehensiveness of any products displayed and/or sold and provides all products on an “as is” basis.

Lowes Menswear is not liable for any losses or damages caused by this website or any website linked to or from this website.

Privacy

Your privacy is of the utmost importance to us. Our PRIVACY POLICY details how we collect, protect, store and use personal information you provide to us and forms part of our Terms and Conditions.

Pricing and GST

All prices on the website are quoted in Australian Dollars and include GST. Sale prices are based on savings from regular price.

All prices are subject to change and prices displayed are only valid online at the time shown.

Customer Communications

Lowes Menswear will communicate with you about your order by email and phone. By registering or ordering on Lowes Back to Work you grant us the right to add your contact details to our database. From time to time we may send you marketing material about offers and new products. If you do not wish to receive such material, you may unsubscribe via the link on the email communication to internetstore.com.au.

Order Acceptance

Your receipt of an electronic or other order confirmation does not signify our acceptance of your order or our offer to sell. Lowes Menswear reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order.

Order Cancellation

Orders can only be cancelled before they have been dispatched by Lowes Menswear. You will not be charged a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order but may return the order.

Lowes Menswear reserves the right to cancel your order if the product has become unavailable or if, for any reason, we believe we cannot successfully complete delivery.

Delivery

Lowes Menswear offers shipping within Australia. The delivery times as agreed with providers is 24 – 48 hours turnaround for most states and 48 hours throughout WA. The delivery times provided are estimates only.

It might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

Lowes Menswear will not be accountable for late deliveries or loss or for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Returns and Refunds

You may return items purchased at Back to Work portal for a full refund within 21 days of purchase. To qualify for a full refund items must be in an unworn, undamaged and unmarked condition and in their original undamaged packaging and labelling. If the products are not within original condition, or close there too, we will not be able to provide a refund.

all returns and exchanges must be processed through your accounts Order History on the portal

Refunds will be issued in accordance with our Returns Policy and will only be made to the original 21 day account used for payment. Lowes Menswear will not consider requests for refunds after 30 days of purchase, unless the product is deemed faulty by our Customer Service Team.

Lowes covers the additional costs of courier services for all returns and exchanges. However, sometimes when the courier arrives at an employment provider they are turned away without collecting the goods for a variety of reasons. Due to this, the rebooking of a courier to collect returns and exchanges will incur a $15 service fee billable to your account to cover this cost.